Shipping is free on every order, with no minimum purchase. The price you see at checkout is the price you pay for delivery.

Orders are typically processed within 1 to 2 business days after payment. We keep a short 24-hour window before processing so that you can adjust or cancel your order if you need to. Our team places orders with our warehouses Monday to Friday, excluding public holidays.

Once your order has shipped, it is usually in transit for about 7 to 10 days. This is an estimate and can occasionally be longer depending on the destination country and the carrier handling your parcel.

For now, We currently ship to Australia, Belgium, Canada, France, Germany, the United Kingdom, and the United States.

We are gradually expanding our shipping destinations, so if your country is not currently listed, please check back soon as we plan to add more destinations in the future.

Our products are shipped from our partner warehouses, including facilities located in the United States, Canada and Asia. We currently ship to Australia, Belgium, Canada, France, Germany, the United Kingdom, and the United States.

Your order is dispatched from whichever partner warehouse is best positioned to fulfil it. Depending on the product and destination, this may result in small differences in processing and delivery times between orders.

Sales tax is calculated at checkout based on your delivery address, where it applies, and the full total is shown before you pay. For international shipments, import duties or taxes may be charged on arrival in the destination country, depending on local rules. When they apply, these charges are the customer's responsibility, so we encourage you to check your country's thresholds before ordering.

As soon as your parcel ships, we send you an email containing a tracking link so you can follow its progress. If you do not see it, please check your Spam and Promotions folders.

Yes. Depending on availability, some items may be shipped separately, and each shipment comes with its own tracking link. The rest of your order will follow shortly.

First, check the latest status using the tracking link in your shipping email. If the delay goes well beyond the estimate, contact us at support@orodwell.com with your order number and we will look into it for you.

You have 30 days from the date you receive your order to request a return on eligible items. To start, email us at support@orodwell.com with your order number and the reason for the return, and we will send you the return address and instructions. Items must be unused and in their original packaging.

No. On approved returns, we provide a prepaid return shipping label at no cost to you. Please note that a return should never be sent to the manufacturer's address; only to the address our team provides.

We are sorry to hear that. If a parcel arrives visibly damaged, please refuse delivery if you can, then contact us at support@orodwell.com with your order number and a photo of the item. We will prioritise your request and arrange a replacement or refund in line with our Refund Policy.

Yes. If you change your mind within 24 hours of placing your order, before it has been processed, we will refund you right away. After an order has shipped, please follow the standard return process described above.

Once your returned item has been received and inspected, we confirm the outcome by email. Approved refunds are issued to your original payment method. The time it takes to appear on your statement then depends on your bank, and is outside our control.

We accept all major credit and debit cards, along with the secure express checkout options displayed at checkout. The complete list of available payment methods is always shown on the secure checkout page. All prices are in U.S. dollars (USD).

Yes. Every transaction on www.orodwell.com is secured with SSL encryption and processed by PCI-DSS certified payment providers. Your card details are encrypted, and your full card number is never stored on our servers.

Contact us as soon as possible at support@orodwell.com with your order number. As long as the order has not yet been dispatched, we can update the delivery address for you. Once it has shipped, the address can no longer be changed.

We ship using postal services, so P.O. box delivery is supported. We can also ship to military addresses via USPS, though this is not available through courier services.

If an item you ordered is unavailable, we will contact you to ask whether you would prefer to wait for it to be restocked or receive store credit. We do our best to keep our inventory accurate at all times.

OroDwell is operated by MKF COMMERCE, registered in Quebec, Canada (NEQ: 2280967086), at 4765B Rue Dubois, Drummondville, Quebec, J2E 1B8, Canada.

Our customer service team is here to help, Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00) Eastern Time (US & Canada).

Email: support@orodwell.com

We aim to respond to every enquiry within 2 business days (24-48 hours). Please include your order number where possible so we can assist you as quickly as we can.