2-Year Complete warranty Plan
2-Year Complete warranty Plan is backordered and will ship as soon as it is back in stock.
- Warranty Coverage Available.
- 30-Day Returns on Eligible Items
- Customer Support by Email
- Safe and Secure Payments
- Available in Region-Specific Electrical Options
Why Choose Us
Why Choose Us
Unique Designs: Elegant decorative lighting for every space.
Secure Checkout: Protected payments through trusted payment providers.
Order Tracking: Track your order with the tracking information provided after shipment.
Customer Support: Our support team is available to assist you before and after your purchase.
Contact
Contact
If you have questions about your order or our products, our support team is available via email. We respond within 2 business days (24-48 hours), Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00) Eastern Time (US & Canada).
Email: support@orodwell.com
2-Year Complete warranty Plan
2-Year Complete warranty Plan is backordered and will ship as soon as it is back in stock.
Description
Description
Protect your decorative lighting purchase for 2 full years. Our Protection Plan covers electrical defects and malfunctions beyond the standard manufacturer warranty, giving you added peace of mind with every order.
WHAT'S COVERED:
✓ Electrical malfunctions and failures
✓ Defective parts and components
✓ Premature LED burnout
✓ Wiring and connection defects
✓ Switch and dimmer defects
WHAT'S NOT COVERED:
✗ Physical damage from drops or impacts
✗ Water or liquid damage
✗ Normal wear and tear
✗ Damage from improper use or installation
HOW IT WORKS:
- Add the Protection Plan to your order today
- Save your order confirmation as proof of purchase
- Contact our support team if an issue arises
- We will send a replacement or provide a resolution within 2 to 5 business days
PLAN DETAILS:
- Coverage period: 2 years from purchase date
- Requires proof of purchase to file a claim
- Applies to decorative lighting products only
- One plan per product purchased
- Non-refundable after 30 days from purchase date
- Response time: within 1 to 2 business days
- No deductibles and no hidden fees
HOW TO FILE A CLAIM:
Contact our customer support team by email with your order number and a description of the issue. Our team will review your request and provide next steps within 1 to 2 business days.
IMPORTANT INFORMATION:
This Protection Plan is offered directly by our store and is not a manufacturer warranty. Coverage begins on the date of purchase. Physical damage, liquid damage, power surge damage, and damage resulting from misuse or improper installation are excluded from coverage. This plan covers decorative lighting items purchased from our store only and is non-transferable.
Payment & Security
Payment methods
Your payment information is processed securely through our trusted payment providers. We do not store credit card details nor have access to your credit card information.
Frequently Asked Questions
Shipping & Delivery
How much does shipping cost?
How much does shipping cost?
Shipping is free on every order, with no minimum purchase. The price you see at checkout is the price you pay for delivery.
How long before my order ships?
How long before my order ships?
Orders are typically processed within 1 to 2 business days after payment. We keep a short 24-hour window before processing so that you can adjust or cancel your order if you need to. Our team places orders with our warehouses Monday to Friday, excluding public holidays.
How long does delivery take?
How long does delivery take?
Once your order has shipped, it is usually in transit for about 7 to 10 days. This is an estimate and can occasionally be longer depending on the destination country and the carrier handling your parcel.
How do I track my order?
How do I track my order?
As soon as your parcel ships, we send you an email containing a tracking link so you can follow its progress. If you do not see it, please check your Spam and Promotions folders.
Returns and Refunds
How do I return an item?
How do I return an item?
You have 30 days from the date you receive your order to request a return on eligible items. To start, email us at support@orodwell.com with your order number and the reason for the return, and we will send you the return address and instructions. Items must be unused and in their original packaging.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
No. On approved returns, we provide a prepaid return shipping label at no cost to you. Please note that a return should never be sent to the manufacturer's address; only to the address our team provides.
I received a damaged or defective item. What should I do?
I received a damaged or defective item. What should I do?
We are sorry to hear that. If a parcel arrives visibly damaged, please refuse delivery if you can, then contact us at support@orodwell.com with your order number and a photo of the item. We will prioritise your request and arrange a replacement or refund in line with our Refund Policy.
Can I change my mind after ordering?
Can I change my mind after ordering?
Yes. If you change your mind within 24 hours of placing your order, before it has been processed, we will refund you right away. After an order has shipped, please follow the standard return process described above.
