Terms and Conditions

1. About Us

Store Name: OroDwell
Company name: MKF COMMERCE
Quebec Enterprise Number (NEQ): 2280967086
Postal Address: 4765B Rue Dubois, Drummondville, Quebec, J2E 1B8, Canada
Phone: +15142986709
Email: support@orodwell.com
Content Manager: The website is published under the responsibility of the management team of OroDwell
Response Time: We respond within 2 business days (24-48 hours), Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00) Eastern Time (US & Canada).
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00) Eastern Time (US & Canada).

2. Preamble

The Company invites its Users to read carefully these Terms and Conditions of Sale and Use (hereinafter "T&Cs"). The T&Cs apply to all Services provided by the Company to its Clients of the same category, regardless of any clauses that may appear in the Client's documents, including their general terms and conditions of purchase.

The T&Cs are always made available to the Client upon request.

The Client must read the T&Cs before placing any Order.

In case of subsequent modifications to the T&Cs, the Client will be subject to the version in effect at the time of their Order.

The data recorded in the Company's computer system constitute proof of the transactions concluded with the Client.

3. Definitions

"Client" refers to any individual or legal entity placing an Order on this Website;
"Order" refers to any order placed by the User on this Website;
"Terms and Conditions of Sale and Use" or "T&Cs" refers to these terms and conditions of online sale and use;
"Consumer" refers to the individual buyer who is not acting for professional needs and/or outside their professional activity;
"Professional" refers to the individual or legal entity buyer acting in the course of their professional activity;
"Services" refers to all services and products offered to Users by the Company through this Website;
"Website" refers to this Website: https://www.orodwell.com;
"Company" refers to OroDwell, as detailed in Article 1 of these terms; and
"User" refers to any person using the Website.

4. Account Registration

Placing an order on the Website does not require registration. Users may check out as guests or create an account for a more convenient experience.

If a User chooses to register, they must provide accurate and complete information. Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

The Company reserves the right to suspend or delete an account in case of fraudulent use or violation of these T&Cs.

5. Service Provision and Price

The Services covered by the T&Cs are those listed on the Website and offered directly by the Company or its partner providers.

The services and products are described on the corresponding pages of the Website, and all their essential characteristics are mentioned.

Prices displayed on the Website are in U.S. dollars (USD), inclusive of all applicable taxes, unless otherwise stated. The Company reserves the right to change its prices at any time. Orders will be invoiced at the rate applicable at the time of purchase.

Additional costs (such as applicable duties or taxes for international shipments) will be displayed in the order summary before checkout.

6. Orders

Users may add products to their cart and proceed to checkout without registration. The User must provide a valid delivery address and payment method to complete the order.

An Order is confirmed when the Client submits payment and accepts these T&Cs. This confirmation constitutes a binding sales contract. The Client will receive a confirmation email summarizing their Order.

In case of payment failure or address issues, the Company reserves the right to hold or cancel the Order and will notify the Client by email.

7. Payment Terms and Conditions

All sales are paid in full at the time the Order is placed.

Payment can be made by credit card or any other methods displayed at checkout.

The Company uses secure, encrypted payment processing. No credit card information is stored by the Company.

8. Delivery

The Company commits to fulfilling orders within the timeframes stated on the Website. Orders are generally processed within 1 to 2 business days. International orders are typically in transit for 7 to 10 business days, though this may vary depending on the destination and shipping carrier.

The Company is not responsible for delays caused by customs, carrier disruptions, or events beyond its control.

If your order has not arrived within the expected timeframe, please contact us at support@orodwell.com.

9. Claims

For all Orders placed on the Website, the Client has the right to file a claim within 30 days of receiving their order.

To exercise this right, the Client must contact the Company by email at support@orodwell.com, outlining their concerns and providing any relevant supporting documentation.

After reviewing the claim, the Company may, where appropriate, replace or refund the product at its discretion.

10. Right of Withdrawal and Returns

Clients may return eligible items within 30 days of receipt, in accordance with our Refund Policy.

To initiate a return, please contact us at support@orodwell.com. We offer free return shipping on approved returns.

Refunds will be issued to the original payment method within a reasonable timeframe following receipt and inspection of the returned item.

11. Processing of Personal Data

The Company collects and processes personal data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Clients have the right to access, correct, or request deletion of their personal data at any time by contacting: support@orodwell.com.

12. Sharing of Collected Data

The Company may use third-party service providers to operate the Website and fulfill orders. These providers only access data necessary to perform their specific functions and are bound to confidentiality obligations.

Users may receive commercial communications from the Company. Users can opt out at any time by clicking "unsubscribe" in any email or by contacting us directly.

13. Data Protection

The Company implements industry-standard security measures to protect personal data from unauthorized access, loss, or disclosure. However, no method of data transmission over the Internet is 100% secure.

14. Cookies

The Company uses cookies to optimize the User experience and Website functionality. Users may manage, block, or delete cookies through their browser settings at any time.

15. Changes

The Company reserves the right to modify these T&Cs, the Website, or the services offered at any time. Users are bound by the version of the T&Cs in effect at the time of their Order.

16. Liability

The Company cannot be held responsible for temporary or permanent Website unavailability, delays due to circumstances beyond its control (including carrier delays, customs, or force majeure events).

17. Intellectual Property

All content on this Website — including text, images, logos, and graphic elements — is protected under the Copyright Act (R.S.C., 1985, c. C-42) and applicable Canadian and international intellectual property laws. All rights are reserved by OroDwell. Unauthorized reproduction or use is strictly prohibited and may result in legal action.

Trademarks used on this Website are the property of OroDwell and/or their respective owners, as registered with the Canadian Intellectual Property Office (CIPO) or protected under applicable law.

18. Governing Law and Dispute Resolution

These T&Cs are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably by contacting the Company at support@orodwell.com.

If an amicable resolution cannot be reached, the dispute may be submitted to a recognized mediation service or, failing that, to the competent courts of the Province of Quebec.

Consumers in Quebec may also contact the Consumer Protection Office (OPC) at www.opc.gouv.qc.ca for assistance with consumer disputes.